Returns

Returning a Product

1. From a clients open ticket, click on the Return button.
2. From the Type of Item Being Returned field, click the Product button.
3. Click in the Item field and scan the product or click the Select Product button and choose the product from the list displayed.
4. Select from the Return the Product to Where? drop down menu.

   • To Stock – if item has not been used and can be resold.

   • Internal Use – if item can be used as a tester.

   • To Vendor – if client has had an allergic reaction to the product or the product is defective.

   • Spoilage  – if the item cannot be used in any area of the salon.

5. Click the Return Item button.
   • The product will be displayed on the sales ticket with a –1 quantity.

Returning a Service

1. From the clients open ticket, click the Return button.
2. From the Type of Item Being Returned field, click the Service button.
3. Click in the Item field and type in the name of the service or click Select Service and choose the service from the list displayed.
4. Click the Return Item button.
   • The service will be displayed on the sales ticket with a negative quantity. It will note the original service member and the original price of the service.

Returning a Gift Card

1. From the clients open ticket, click the Return button.
2. From the Type of Item Being Returned field, click the Gift button.
3. Click in the Gift Card drop down and choose the gift card that the client is returning.
4. The gift card serial number and value will appear on the screen.
5. Click the Return Item button.
   • Once the ticket is processed the gift card will be voided.

Returning a Series

1. From the clients open ticket, Click the Return button.
2. From the Type of Item Being Returned field, click the Series button.
3. Click in the Series drop down and choose the series that the client is returning.
4. The series serial number and value will appear on the screen.
5. Click the Return Item button.

• Once the ticket is processed the series will be voided.